Terms & Conditions
Terms:
By accessing any part of the Website or any of our social media handles, you indicate that you accept these Terms.
Amendment of terms:
These Terms are subject to change at any time, and effective upon posting on the
Website. It is advised you check back regularly in the case of any amendments.
Information security:
The transmission of information via the internet is not completely secure. Although we take
the steps required by law to protect your information, we cannot guarantee the security of
your data transmitted to the Website; any transmission is at your own risk.
Order Amendment and Cancellation:
Once you have booked in with ourselves, we ask if something arises and you cannot make your appointment, it would be greatly appreciated if you could give us 48 hours notice. Failing to do so may result in you being unable to access our services in the future.
To cancel or amend any bookings please contact us via email, Facebook or phone number listed below
07393509037
Facebook : @TwcValeting
Service Delivery:
It is the client's responsibility to remove all valuables and personal belongings from the vehicle or place them in a secure bag/box, informing us that these are items not to be disposed of. any items which are left loose in the vehicle may be disposed of during the cleaning of the vehicle, TwcValeting accepts no responsibility for items disposed of.
Timings:
Estimated times of Service completion may be provided, these are only
estimates. We do not guarantee that bookings will be started or completed within the
estimated times.
Cancellation due to Weather:
TwcValeting carry out valet services all year round, on some occasions, the weather
prevents us from pursuing our duties. If temperatures drop below freezing, products often don't work to their specification, this may result in us regrettably cancelling. We will contact you by phone, email or Facebook to confirm the cancellation and to re-schedule a more suitable appointment at no cost.
Engine Cleaning:
TwcValeting will take no responsibility for any damage caused by washing the engine
compartment, risks will be discussed prior to the work being carried out.
Dashcam's
TwcValeting does not accept any photography/videography inside the premises, therefore any recording devices/dashcams will be unplugged throughout the duration of the valet. We accept no responsibility of any accidental deletion of previous dashcam footage. Any further concerns on this please speak to a member of our team.
Upon completion:
Whilst every effort is made to ensure that valeting services are carried out to the highest
standard and to the best of our ability, customers are requested to check the vehicle on
completion before providing confirmation of approval that work has been carried out to the
standard and specification described. If there is any cause for dissatisfaction, customers
are asked to point out the discrepancy to a member of our team, who will endeavour to
correct it at that time and to the best of their ability. No responsibility can be accepted by
the company for omissions/discrepancies detected after the vehicle has left our premises, or if mobile valeting van has left the customers premises.
Surcharge:
**PLEASE NOTE** TwcValeting reserves the right to adjust the price quotation subject
to inspection of the car. Excessively dirty cars may incur a surcharge. Or even booked in
for a maintenance wash/ valet and our team turn up to a vehicle caked in mud and really
dirty inside and out. We will inform you at the time, before any works have begun.
Payment:
We do accept Cash, although bank transfers are more favourable. Payment for valeting
services will be made on completion of the work unless there is an approved credit
account in operation. For paint corrections and ceramic coatings there will be a deposit of
up to 50% taken upfront to cover materials.
You are permitted to use the Website for your own personal non-commercial use on the
following basis:
•You must not misuse the Website or attempt to hack it in any way.
•The copyright and other intellectual property rights (such as text, graphics, data,
graphics, HTML, videos, images and other content) in the Platform and in material
published on it are owned by us or our licensors. These works are protected by
copyright laws and treaties around the world and all rights are reserved. Any use of
such material from the Website is prohibited unless with prior consent.
•In order to use any of the materials on the Website or the Website itself for
commercial purposes, you will require a licence from us.
•You must not modify the digital or paper copies of any materials that you print off
and you must not use any pictures, photographs or any other graphics, video or
audio sequences separately from any accompanying text.
•In the case of any use, our status as the author of the material should always be
acknowledged.
Reservation of rights:
Any rights not expressly granted in these Website Terms are reserved.
Liability:
Nothing in these Website Terms excludes or limits our liability for death or personal injury
arising from our negligence, our liability for fraudulent misrepresentation, or any other
liability which cannot be excluded or limited under applicable law. Nothing in these Website
Terms affects your statutory rights.
Privacy Policy:
We are committed to protecting your privacy and security. All personal data that we collect
from you will be processed in accordance with our Privacy Policy. You should review our
Privacy Policy.